Privacy Policy

• Lead data submitted by your website backend (contact name, email, phone number, message, address, service type, and source URL)
• Delivery metadata (notification status, timestamps, retry history, provider message IDs)
• Secure link tokens and access logs (when a link is opened)
• Onboarding session records (invite email, token lifecycle timestamps, and completion status)
• SMS consent records (phone number, consent text shown, consent timestamp, IP address, user agent, and opt-in/opt-out status)
• Account information (business name, notification recipient phone numbers and email addresses)

• Deliver email notifications to the business owner or designated operator, and SMS notifications only to recipients who separately opt in
• Render the secure lead detail page
• Track acknowledgment status and trigger escalation when leads go unacknowledged
• Provide an operational audit trail for the business

We do not sell, rent, or share your data for marketing or advertising purposes. Mobile opt-in data and consent records are never shared with third parties or affiliates for marketing or promotional purposes.

• Purpose: Operational alerts when a new customer inquiry is received, and escalation reminders when a lead has not been acknowledged
• Frequency: Message frequency varies. You will receive one message per new lead, plus up to two escalation reminders per lead if it is not acknowledged. Typical volume is 1–5 messages per lead event
• Opt-in: Consent to receive SMS is optional, unchecked by default, collected directly from the recipient through the emailed onboarding page, and recorded with the disclosure text, timestamp, IP address, and user agent
• Email-only use: A tenant can activate and receive email notifications without SMS consent
• Opt-out: Reply STOP to any message to opt out immediately. You can also reply STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT. You will receive a single confirmation message after opting out
• Re-subscribe: Reply START, UNSTOP, or YES to re-enable messages
• Help: Reply HELP for support information
• Message and data rates may apply. Check with your wireless carrier for details

• Twilio — SMS delivery (receives recipient phone numbers and message content)
• Resend — Email delivery (receives recipient email addresses and message content)
• Cloudflare — Application hosting, database, and queue infrastructure

Each provider processes data according to their own privacy policies. We do not share data with any other third parties.

• SMS consent records are retained indefinitely for compliance purposes
• Secure lead link tokens expire after 7 days
• Lead and delivery records are retained for operational history
• You may request deletion of your data by contacting us at the email below